Uploading of Salary files by 25th September 2019

Uploading of  Salary files by 25th September 2019 for the month of September 2019

Clarification regarding verification of membership for recognition of Service Associations representing Gramin Dak Sevaks (GDS)

Clarification regarding verification of membership for recognition of Service Associations representing Gramin Dak Sevaks (GDS)

Rush of Expenditure in the closing month of Financial year 2017-2018

Rush of Expenditure in the closing month of Financial year 2017-2018

Enhancement of rates of financial assistance to the natural calamities revised to Rs.4500/- - DOP Order

Enhancement of rates of financial assistance to the natural calamities revised to Rs.4500/- - DOP Order

Appointment in promoted post straightway without waiting for completion of training : DoP

Appointment in promoted post straightway without waiting for completion of training : DoP

Display of the name of Department in proper manner and its branding

Display of the name of Department in proper manner and its branding

Identification of sensitive and non-sensitive posts in Department of Posts

Identification of sensitive and non-sensitive posts in Department of Posts

Mobile Money Transfer service (MMTS) will be discontinued w.e.f 26.3.2018

Mobile Money Transfer service (MMTS) will be discontinued w.e.f 26.3.2018

Revision of monitory limit for reporting the loss / fraud cases to police

Revision of monitory limit for reporting the loss / fraud cases to police

Remuneration to be paid to the Gramin Dak Sevaks engaged as Substitute in short term vacancies of Postman/Mail Guards and MTS

Remuneration to be paid to the Gramin Dak Sevaks engaged as Substitute in short term vacancies of Postman/Mail Guards and MTS

Representation from Government servant on service matter-regarding

Representation from Government servant on service matter-regarding

Probation and/or confirmation of Direct Recruit Postal Assistant/Sorting Assistant in Department of Posts - DOP Order

Probation and/or confirmation of Direct Recruit Postal Assistant/Sorting Assistant in Department of Posts - DOP Order

New Postal Region "Navi Mumbai" in Maharashtra Circle

Re-designation of the pot of PMG (Mals & BD), Mumbai Maharashtra Circle as PMG, Navi Mumbai Region, Maharashtra Circle

Postal complaints in the country will be solved within 24 hours- Sinha

Postal complaints in the country will be solved within 24 hours- Sinha

Press Information Bureau

Government of India

Ministry of Communications & Information Technology

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12-September-2016 14:12 IST

Postal complaints in the country will be solved within 24 hours- Sinha

Manoj Sinha launches India Post Help Centre and a Toll Free Number 1924

Ministry of Communications today launched India Post Help Centre and a Toll Free Number 1924 to address the grievances of people in the Country related to Department of Posts. Inaugurating the Help Centre here, Minister of Communications, Shri Manoj Sinha said that the move comes in the wake of Prime Minister Shri Narendra Modi’s PRAGATI (Pro-Active Governance And Timely Implementation) review meetings, where he exhorts the Union Ministers to actively address the grievances of the common man by setting up and strengthening Public Redressal Grievances Mechanism.

Shri Sinha said that the Help Centre has been launched in three languages -Hindi, English and Malayalam and gradually all regional languages will be included which are mentioned in the Schedule of the Indian Constitution.

He said, the Help Centre will be functioning from 8 A.M to 8 P.M on all working days except holidays. Shri Sinha said that soon, in every circle a nodal officer will be appointed to bring efficiency in redressal mechanism.

The Minister stressed that except in the case of policy decisions, all complaints related to postal services will be addressed within 24 Hours. Shri Sinha recalled that last month he had launched “Twitter Sewa” for addressing the complaints and concerns of common man and other stake-holders in the telecom and postal sectors, where on an average 100 complaints are received daily related to postal services. He said, the Department of Posts is one of the 8th largest Department/Ministry in terms of numbers of complaints received. A toll free helpline number ‘1924’ would be available for customers from all over India from landline/mobile phone of service providers namely AirTel, Idea, Vodaphone, Telenor, Aircel, MTS, Reliance etc.

The complaints received from the complainant on toll free number ‘1924’ would be registered in Computerized Customer Centre (CCC) Portal by the operators at the Dak Bhawan and the 11 digits ticket number would be provided to the complainants. If the complaint already registered, the complainant would be informed the status as viewed in CCC Portal. As soon as the complaint is generated on CCC Portal, the concerned post office will take immediate necessary action to resolve it and would upload the status.

GUIDELINES FOR TOLL FREE CENTRE AT DAK BHAWAN, NEW DELHI FOR HANDLING OF PUBLIC GRIEVANCES.

GUIDELINES FOR TOLL FREE CENTRE AT DAK BHAWAN, NEW DELHI FOR HANDLING OF PUBLIC GRIEVANCES.

1.      The toll free helpline number ‘1924’ would be available for customers from all over India from landline/mobile phone of any service providers.

2.      The name of centre would be “India Post Help Centre” and it would be located in Dak Bhawan, New Delhi.

3.      The toll free helpline service would be available on all days from 8:00 A.M. to    8:00 P.M. (excluding declared holidays & Sundays).

4.      The complaints received from the complainant on toll free number ‘1924’ would be registered in Computerized Customer Centre (CCC) Portal by the operators at the Dak Bhawan and the 11 digits number would be provided to the complainants.

5.      If the complaint already registered, the complainant would be informed the status as viewed in CCC Portal.

6.      As soon as the complaint is generated on CCC Portal, the concerned post office will take immediate necessary action to resolve it and would upload the status.

7.      All the Postal Circles would establish a Control Room and depute suitable competent or Senior Officers/Team of Officers for monitoring and redressal of complaints.

8.      The Nodal Officer in each Circle will open the CCC Portal every day and check all the complaints beginning with “100030 - …… the Toll Free Complaints” and will examine for quick disposal.

9.      The Circle Heads would direct to all the Post Offices to ensure that they log in CCC Portal at the beginning of day and at the end of the day compulsorily.

10. The case disposal time is one working day subject to policy matters. The complainant would be informed, if it involves policy matter.

11. The reasonable reply should be uploaded in the CCC Portal.

12. Circle will update the status of each such cases every 24 hrs. through email onadgpg@indiapost.gov.in.

13. The name of Officers with email address and mobile number in each Circle who will be Nodal Officer, should be sent on emailadgpg@indiapost.gov.in

14. CPMG should review the ‘1924’ pending cases every day and in case of pendency going beyond 24 hours would give full details and convey his/her observation to PG Cell of Directorate which will provide weekly report to the Secretary (Posts).

15. Circles would provide utmost priority and quick disposal of the complaints received through Toll Free Centre.

16. All the Circles would propagate and give wide publicity of “Toll Free Number 1924” within their jurisdiction through appropriate medium within budgetary limit after inauguration of India Post Help Centre  by Hon’ble Minister of Communications. 

DPC FOR PROMOTION TO THE POSTAL SERVICE GROUP 'B' CADRE FOR THE VACANCY YEAR 2016-2017

DPC FOR PROMOTION TO THE POSTAL SERVICE GROUP 'B' CADRE FOR THE VACANCY YEAR 2016-2017

DOWNLOAD ORIGINAL ORDER

REVISION OF FINANCIAL POWERS OF HEADS OF POSTAL DIVISION IN DEPARTMENT OF POSTS

Revision of Financial Powers of Heads of Postal Division in Department of Posts.

• Financial Powers of Head of Postal Divisions for Purchase of equipment & consumables connected with computers & other equipment enhanced from existing Rs.5000/- in each case to Rs.15000/- in each case.

ENHANCEMENT OF THE CALCULATION CEILING WITH REGARD TO PRODUCTIVITY LINKED BONUS FOR ACCOUNTING YEAR 2015-2015 - DOP ORDERS

Enhancement of the calculation ceiling with regard to Productivity Linked Bonus for the Accounting year 2014-2015

PASSWORD POLICY - SETTING COMPLEX PASSWORDS - REG

DoP Password Policy V.1.0

1. Purpose: The purpose of this policy is to establish a standard for creation of strong passwords, the protection of those passwords, and the frequency of change of the passwords.

2. Scope: The scope of this policy includes all end-users of DoP email services and personnel who have or are responsible for an account (or any form of access that supports or requires a password) on any system/ service in the India Post domain. These include personnel with their designated desktop systems/ laptops. The scope also includes designers and developers of individual applications.

3. Policy:

3.1 Policy Statements:

3.1.1       For users having accounts for accessing systems/ services:

3.1.1.1    Users shall be responsible for all activity performed with their personal user Ids. Users shall not permit others to perform any activity with their user Ids or perform any act ivity with Ids belonging to other users.

3.1.1.2    All user-level passwords (e.g. email, web, desktop computer etc.) shall be changed periodically. Presently the email password expiry period is configured as 90 days. Similar expiry limit will be imposed on other applications in future. The IA of the respective application will suitably notify to the users about expiry of the password well in advance. In such case the users are required to change the password. Users shall not be able to reuse previous passwords.

3.1.1.3    The password expiry period is subject to revision by the competent authority.

3.1.1.4    For Password Change Control, both the old and new passwords are required to be given whenever a password change is required.

3.1.1.5    Passwords shall not be stored in readable form in batch files, automatic logon scripts, Internet browsers or related data communication software, in computers without access control, or in any other location where unauthorized persons might discover or use them.

3.1.1.6    All access codes including user ID passwords, network passwords, PINs etc. shall be treated as sensitive and confidential information and not be shared with anyone, including personal assistants or secretaries.

3.1.1.7    All PINs (Personal Identification ion Numbers) shall be constructed with the same rules that apply to fixed passwords.

3.1.1.8    Passwords must not be communicated through email messages or other forms of electronic communication such as phone to anyone.

3.1.1.9    Passwords shall not be revealed on questionnaires or security forms.

3.1.1.10 Passwords of personal accounts should not be revealed to the controlling officer or any co-worker even while on vacation unless permitted to do so by designated authority.

3.1.1.11   The same password shall not be used for each of the systems / applications to which an user has been granted access e.g. separate password to be used for a Windows account and an UNIX account .

3.1.1.12   The "Remember Password" feature of browser/applications shall not be used.

3.1.1.13   Users shall refuse all offers by software to place a cookies on their computer such that they can automatically log on the next time when they visit a particular Internet site.

3.1.1.14 First time login to systems / services with administrator created passwords, should force changing of password by the user.

3.1.1.15 If the password is shared with support personnel for resolving problems relating to any service, it shall be changed immediately after the support session.

3.1.1.16   The password shall be changed immediately if the password is suspected of being disclosed or known to have been disclosed to an unauthorized party.

3.1.1.17   Users must not be able to reuse their last 5 passwords when choosing a new password.

3.1.1.18   Users must be locked out for next 30 minutes after 5 successive failed logon attempts due to incorrect user id/password.

3.1.1.19   Password should comply with the standards as specified in Para 3.2.

3.1.2       For designers/developers of applications / sites:

3.1.2.1    No password shall be traveling in clear text; the hashed form of the password should be used. To get around the possibility of replay of the hashed password, it shall be used along with a randomization parameter.

3.1.2.2    The backend database shall store hash of the individual passwords and never passwords in readable form.

3.1.2.3    Password should comply with the standards as specified in Para 3.2.

3.1.2.4    Users shall be required to change their password periodically and not be able to reuse last 05 passwords.

3.1.2.5    For Password Change Control, both the old and new passwords are required to be given whenever a password change is required.

3.2 Policy for constructing a password: All user-level and system-level passwords must conform to the following general guidelines described below:

3.2.1       The password shall contain more than eight characters.

3.2.2       The password shall be a combination of upper and lower case characters (e.g. a-z, A-Z), digits (e.g. 0-9) and punctuation characters as well and other characters (e.g., !@# $%^ &* ()_+ | ~ -= \ ` { } [ ] :"; '< > ?,./ ).

3.2.3       The password shall not be a word found in a dictionary (English or foreign).

3.2.4       The password shall never be the same as the Login Id / User Name as well as not be a derivative of the user ID, e.g. < username> 123. I t should also not contain the user's account name or parts of the user's full name that exceed two consecutive characters.

3.2.5       The password shall not be a slang, dialect, jargon etc.

3.2.6       The password shall not be a common usage word such as names of family, pets, friends, co-workers, fantasy characters etc.

3.2.7       The password shall not be based on computer terms and names, commands, sites, companies, hardware and software.

3.2.8       The password shall not be based on birthdays and other personal information such as addresses and phone numbers.

3.2.9       The password shall not be a word or number pattern like aaabbb, qwerty, zyxwvuts, 123321 etc. or any of the above spelled backwards.

3.2.10     The password shall not be any of the above preceded or followed by a digit (e.g., secret1, 1secret ).

3.2.11     Passwords shall not be such that they combine a set of characters that do not change with a set of characters that predictably change.

3.3 Suggestions for choosing passwords: Passwords may be chosen such that they are difficult-to-guess yet easy-to-remember. Methods such as the following may be employed:

3.3.1       String together several words to form a pass-phrase as a password.

3.3.2       Transform a regular word according to a specific method e.g. making every other letter a number reflecting its position in the word.

3.3.3       Combine punctuation and/or numbers with a regular word.

3.3.4       Create acronyms from words in a song, a poem or any other known sequence of words.

3.3.5       Bump characters in a word a certain number of letters up or down the alphabet.

3.3.6       Shift a word up, down, left or right one row on the keyboard.

4 Responsibilities:

4.1 All individual users having accounts for accessing systems/ services in the India Post domain and system/network administrators of DoP servers/network equipments shall ensure implementation of and compliance to this policy.

4.2 All designers/developers responsible for site/application development shall ensure the incorporation of this policy in the authentication modules, registration modules, password change modules or any other similar modules in their applications.

5 Compliance:

5.1 Personnel authorized as Internal Audit shall periodically review the adequacy of such controls and their compliance.

5.2 Personnel authorized as Application Audit shall check respective applications for password complexity and password policy incorporation.

Willingness of Accountant for posting on deputation in the PTC Darbhanga, Bihar

Willingness of Accountant for posting on deputation in the PTC Darbhanga, Bihar

Click here to view/download the order.